UJET announces contact center integration with Microsoft Teams

SAN FRANCISCO, CALIFORNIA — UJET, a cloud contact center platform, has announced an integration with Microsoft Teams aimed at optimizing the customer experience and enhancing first-contact resolution rates.

The integration combines UJET’s contact center routing capabilities with Microsoft Teams’ modern communication features. This will make it easy for frontline agents to work with internal experts to solve complicated customer problems, improving service delivery and efficiency.

“Adoption of Microsoft Teams as an enterprise collaboration tool is accelerating. By integrating UJET with Teams, our customers can extend the functionality and power of UJET’s contact center platform to experts across the organization for streamlined customer service operations,” explained UJET Founder and CEO Anand Janefalkar.

The integration’s key features include Directory & Presence Sync for swift service and improved first contact resolution, High-Quality Voice Service for reliable communications, and Streamlined Handoff & Resolution for seamless collaboration and prompt issue resolution.

UJET announced in April that it had formed a strategic partnership with Alvaria and Google Cloud. Through the collaboration, enterprise contact centers can integrate and use Alvaria’s compliant outbound and workforce engagement management (WEM) capabilities via the Google Cloud Contact Centre AI Platform.

According to 6sense, most of UJET’s customer base, specifically 78.26%, is in the United States. Mexico and Luxembourg are among the top countries using UJET.