Call center solutions and IT managed services firm Valor Global has closed a deal to provide white-labeled call center services for a consumer finance organization. Valor did not name the organization, but said the contract is multi-year and also calls for Valor to improve customer Net Promoter Score (NPS). NPS is a management tool that can be used to gauge the loyalty of a firm’s customer relationships. Valor EVP Tom DePoy said the company is committed to leveraging years of experience to propel customers toward their goals of improved performance and customer experience through cost-effective solutions, resulting in improved margins. Valor, founded in 2004, employs nearly 900 people throughout North America, Costa Rica, the Philippines and Germany.
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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.
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