Valor Global seals white-label call center deal

Call center solutions and IT managed services firm Valor Global has closed a deal to provide white-labeled call center services for a consumer finance organization. Valor did not name the organization, but said the contract is multi-year and also calls for Valor to improve customer Net Promoter Score (NPS). NPS is a management tool that can be used to gauge the loyalty of a firm’s customer relationships. Valor EVP Tom DePoy said the company is committed to leveraging years of experience to propel customers toward their goals of improved performance and customer experience through cost-effective solutions, resulting in improved margins. Valor, founded in 2004, employs nearly 900 people throughout North America, Costa Rica, the Philippines and Germany.