Valor Global seals white-label call center deal
Call center solutions and IT managed services firm Valor Global has closed a deal to provide white-labeled call center services for a consumer finance organization. Valor did not name the organization, but said the contract is multi-year and also calls for Valor to improve customer Net Promoter Score (NPS). NPS is a management tool that can be used to gauge the loyalty of a firm’s customer relationships. Valor EVP Tom DePoy said the company is committed to leveraging years of experience to propel customers toward their goals of improved performance and customer experience through cost-effective solutions, resulting in improved margins. Valor, founded in 2004, employs nearly 900 people throughout North America, Costa Rica, the Philippines and Germany.
Related news
- New Ayala mall in Pasig allocates 20 floors to BPO offices · 16 Jan
- Iloilo IT group seeks to double workforce target this year · 16 Jan
Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
Stay ahead of the outsourcing industry. Join thousands of business leaders who rely on Outsource Accelerator for the news, trends, and expert insights that matter. Subscribe to our free newsletter and never miss an update.
