• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

News » Verizon announces layoffs amid outsourcing speculations 

Verizon announces layoffs amid outsourcing speculations 

Verizon announces layoffs
Photo from Alex Castro / The Verge

NEW YORK, UNITED STATES — Telecommunication provider Verizon warned its customer service employees of forthcoming layoffs as the firm “restructures and streamlines” its operations. 

During a company-wide meeting, over 6,000 employees were informed of the changes that could significantly impact the workforce. 

Affected employees were reportedly given until June 7th to apply for new roles related to customer experience, loyalty, and technology positions or accept a severance package.

However, the firm also noted that job applications are not guaranteed employment. 

The announcement follows Verizon’s recent Q12023 financial report, which revealed declining earnings and a shrinking subscriber base. With a loss of 127,000 postpaid subscribers during the quarter, the company is seeking measures to address these challenges. 

It also coincides with the firm’s recent introduction of its new cellular plans, which have received mixed customer reviews due to the removal of bundled premium services. 

As part of the telecom industry, Verizon is also grappling with stagnant revenues and is striving to monetize 5G technology.

These developments fuel speculation that the telecom provider may shift its after-sales service and customer assistance to outsourced workers. This potential shift raises concerns about the impact on its outstanding customer service and loyal employees while also prompting questions about the company’s commitment to enhancing the customer experience in the United States. 

Verizon is set to communicate its employees’ futures at the company by June 23, 2023.

Read more here.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image