News » VXI to close call center office in downtown Ohio

VXI to close call center office in downtown Ohio

VXI to close call center office in downtown Ohio

IT service management company VXI Global Solutions will abandon its offices in Canton, Ohio, as more area employees begin working from home.

According to the VXI Senior VP of US operations Debbie Burgess, the firm offers all its employees an opportunity to move into the company’s virtual work program.

VXI added that most of the employees at the Canton office were already working remotely, prompting the shutdown of their call center facility. 

Erika Bogar King, VXI Chief Human Resources Officer, also noted that the company wants the WFH transition “to be as smooth as possible,” adding that their operations, HR, and management teams are ready to help their workforce.

VXI opened its Canton location in 2011. Last September, the company conducted a job fair with the hope hire between 100 and 150 sales and customer service agents. Employment locally was more than 400 people at that time.

Globally, the outsourcing provider has more than 40,000 employees at more than 40 locations in North America, the Caribbean, Asia, and Europe.

Read more here.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.