World Bank wants projects for Cebu’s BPO agents

The World Bank is ready to finance projects that the Cebu City Government will implement in the city, especially if these projects have something to do with the city’s burgeoning business process outsourcing (BPO) industry. Among the projects that the World Bank suggested is the provision of security in the homes of the city’s call center agents. The World Bank said call center agents play an important role in the city’s economic growth. This was revealed by the former Cebu City Councilor Alvin Dizon following the program attended by representatives of the World Bank and the National Economic and Development Authority. Most of the 120,000 call center workers in the city reside in informal settlements in Barangays Barrio Luz, Apas, Kamputhaw, and Lahug, which are all near the city’s IT Park.