The president of Contact Center Association of the Philippines (CCAP) Benedict Hernandez, is bringing in 100 foreign investors, prospects, and clients to show them why the Philippines is the best place for outsourcing work. Through the expo, the president wants to give the investors a first-hand experience on outsourcing business operations in the Philippines.
In the Philippines, the growth of BPO service industry has been exponential. This is because of improvement in holding employees, the rise of value-added services, and advancement in technology.
SPI’s Senior Vice President Rommel Regino said the country is adopting a multichannel customer support approach. Social media, email, and live chat support are being offered with voice services. By 2022, non-voice services are expected to account for 33% of the BPO service industry.
The outsourcing companies in the Philippines are planning on increasing the capacity and capability of the workforce.
Information Technology Business Process Association of the Philippines (IBPAP) and its partner Frost & Sullivan are making the 2016 2020 BPO services roadmap.
By the end of 2016, the call centers in the Philippines are aiming to hire 1.3 million professionals and generate $25 billion in revenue to keep track with the 2012 2016 roadmap.