No new and big business process outsourcing (BPO) players entered Cebu this year, but more than 200 existing BPO firms in Cebu have expanded their operations in 2015. The expansion was more than enough to boost the BPO sector’s contribution to the local economy, said Jun Sa-a, executive director of Cebu Educational Development Foundation for Information Technology (Cedf-it). In an interview with local reporters, Sa-a said that the BPO industry remains one of the strongest economic drivers in Cebu for 2015, contributing an estimated Php36.8bn in wages alone. Cedf-it data also showed that the BPO industry now accounts for nearly 120,000 employees in Cebu, boosting the city’s housing and retail sectors. Nationwide, the BPO sector expects to generate 1.23 million jobs and earn USD21.8bn in revenues in 2015.
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