A new report released by the Manila-based Asian Development Bank (ADB) presents a positive outlook about artificial intelligence (AI) and automation displacing workers, especially in the business process outsourcing (BPO) sector. According to the report, robots and automation are creating more jobs in Asia than they are destroying. The adoption of robotics and other connected systems stimulated higher productivity and economic growth that is creating 134 million jobs, compared with the 101 million lost to new technologies, according to the report. The report was based on ADB’s analysis of a dozen Asian economies between 2005 and 2015. While some workers are displaced by automation, improved productivity and lower prices often spur higher demand. For the BPO industry, the ADB said there will be new opportunities driven by greater demand for more complex outsourcing services. However, the bank said the demand will require more specialized training.
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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.
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