The growth forecast for the country’s outsourcing industry needs to be reviewed to include the new factors that are now affecting the industry. According to Benedict Hernandez, chairman of the Contact Center Association of the Philippines (CCAP), the 7% to 9% growth forecast for the industry from 2017 to 2022 was done during the creation of the industry’s roadmap in 2016. This means factors such as the new leadership in the US and the Philippines, the growing artificial intelligence space and other Philippine government policy reforms were not factored in at that time. However, CCAP expressed confidence that the country’s contact center sector will still post growth surpassing the global industry’s expansion rate despite these domestic and global factors. For 2017, the contact center industry’s revenue is expected to exceed P13.3 billion, although the actual figure will be released during the Contact Islands 2018 forum in Mactan, Cebu this July.
- 3,000 firms
Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)
The #1 outsourcing authority
Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.
The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.
About Derek Gallimore
Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.
Outsource Accelerator in the mediaSee all media mentions
- Outsourcing industry “absolutely booming”
- Outsourcing industry recovery could be starting, survey indicates
- Doom or boom faces the IT-BPM industry (part 2)
- Bright future for outsourcing
- The Chinese Antidote to a Covid-battered Philippines
- The Philippine IT BPM Industry: Your Tool for Business Recovery and Continuity
- BPO industry in Philippines seen benefitting as firms abroad cut costs due to pandemic