Avaya received the 2019 Contact Centre Vendor of the Year award at the Frost & Sullivan 2019 India ICT Awards. Vishal Agrawal, Avaya’s managing director for India and SAARC, said the recognition validates the company’s continued commitment and focus on bringing innovative products and experiences to the business process outsourcing community.
Benoy C.S., vice-president for digital transformation at Frost & Sullivan, said Avaya’s initiative in creating new capabilities by teaming up with top contact center technology providers, worldwide and regionally, has enabled it to stay ahead of its rivals.
Avaya provides contact center solutions to all the top BPO firms in India, the top ten outsourcers in the Philippines, the top five BPO firms in Japan and many other BPO companies across the Asia-Pacific region. Avaya is also helping leading BPO firms in India to create differentiated solutions that will transform customer experience and deliver greater value.
The Frost & Sullivan India ICT Awards, currently in their 17th consecutive year, honor companies and individuals who rise above the competition and achieve landmark business outcomes using digital and disruptive technologies in the Indian market.