According to the Bangladesh Association of Call Centre and Outsourcing (BACCO), the Bangladesh BPO sector grew 20% year-on-year to about US$300 million last year. It currently employs 40,000 young people and about 100 BPO companies. By 2021, the sector is expected to employ 100,000. Most overseas work comes from North American brands maintaining their back offices, but the local market has huge potential and will hit the US$$1 billion-mark soon, said Towhid Hossain, secretary general of the BACCO.
Much of current revenues come from a few big government services such as the calling services 999 and 333, but according to BACCO, there are still many potential opportunities in government and in the banking sector. BACCO and the government have organized major events such as BPO summits to further promote the industry. The government has also sponsored a tour of BACCO leaders to the Philippines, considered by Bangladesh as the most successful BPO model for it to follow, to get insights from successful BPO companies operating there.