Business process outsourcing (BPO) firms have been told to take extra care in treating or dealing with their respective workers because the country’s labor groups are closely monitoring them. According to Dr. Bernardo Villegas, economist and senior vice president of the University of Asia & the Pacific, some unscrupulous BPO companies should be very careful on their treatment of their employees; with some firms thinking that they can expect employees to work overtime and additional shifts without additional pay. Villegas said one of the country’s big labor groups, the Kilusang Mayo Uno (KMU), is looking into the alleged cruel or abusive practices by call center companies to their employees. He said some workers of the sector are not treated well and that outsourcing companies need to be ultra-sensitive especially in providing better employee benefits.
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