Confident that the business process outsourcing sector in the Philippines remains “alive and kicking,” TELUS International Philippines announced on Friday its plan to recruit up to 5,000 new workers by 2020. If things go according to plan, the firm’s workforce is expected to reach 19,000 by that time from the present 14,000, said Carlos Giammattei, company director for brand, marketing, and culture in the Philippines. According to the executive, TELUS is in the process of equipping its employees as it gears up to embrace automation and artificial intelligence in its systems and processes. In an interview with ANC’s Early Edition, Giammattei admitted the need for the company to integrate into AI. He added that he expects the BPO sector to remain upbeat for the next five years in the Philippines.
Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)
The #1 outsourcing authority
Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.
The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.
About Derek Gallimore
Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.
Outsource Accelerator in the mediaSee all media mentions
- Outsourcing industry “absolutely booming”
- Outsourcing industry recovery could be starting, survey indicates
- Doom or boom faces the IT-BPM industry (part 2)
- Bright future for outsourcing
- The Chinese Antidote to a Covid-battered Philippines
- The Philippine IT BPM Industry: Your Tool for Business Recovery and Continuity
- BPO industry in Philippines seen benefitting as firms abroad cut costs due to pandemic