BPO to remain the Philippines sunshine industry – Everest
Despite the threat of automation and artificial intelligence, the business process outsourcing (BPO) industry will continue to be the country’s “sunshine industry”. Everest Group Global Sourcing Partner H Karthik said BPO will remain the Philippines’ sunshine industry because the Philippines has the capacity to adapt, innovate and influence the changes that will be needed. Karthik said the Philippines is poised to be at the helm of shaping future customer experience, which will remain heavily dependent on high-quality talent with high empathy skills. Everest Group, however, cited the need for companies to invest significantly in building technology and talent for handling automation, AI and analytics.
Related news
- SPi CRM hopes to fill 240 jobs in Idaho this year · 17 Nov
- Robust outsourcing helps keep Philippine economic growth on top · 17 Nov
Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
Stay ahead of the outsourcing industry. Join thousands of business leaders who rely on Outsource Accelerator for the news, trends, and expert insights that matter. Subscribe to our free newsletter and never miss an update.
