The Department of Labor and Employment (DOLE) in Central Visayas has expressed optimism that the business process outsourcing (BPO) industry will continue to be one of the top employment generators in Cebu. DOLE 7 director Exequiel Sarcauga believes the BPO industry will continue to rise in the next years to come, even with the policies of US President-elect Donald Trump that are expected to affect outsourcing companies. In Cebu, which is a key BPO hub outside Metro Manila, the BPO sector remains top employer, he said. Sarcauga stressed that foreign BPO companies operating in Cebu have benefited from cost-efficient operations. Aside from cost, Sarcauga also cited the quality of local Filipino workforce as another factor why BPO investors are in the city. Cebu, which is home to some of the biggest BPO investments in the country, accounted for around 120,000 of these jobs as of end 2015.
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