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Home » Canada’s Coventry Connections outsourcing to the Philippines

Canada’s Coventry Connections outsourcing to the Philippines

Derek Gallimore

1 min read

Canada’s largest taxi company, Coventry Connections, is moving its call center operations to the Philippines. According to company president Hanif Patni, Coventry Connections is shutting down its call center in Ottawa and is laying off about 60 employees. The move comes with the looming legalization of Uber this fall. It was in April when the Ottawa city council voted to legalize Uber and the new ride-ordering regulations come into effect on September 30. About a dozen dispatchers will remain in Ottawa, working with call-takers that will soon be based in the Philippines.

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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