Company plans $1.5 million call center Louisiana, will hire 600
End-to-end, multi-channel customer communications provider Advanced Call Center Technologies (ACT) is setting up a $1.5 million call center that will employ 600 staff and 314 indirect employees in Shreveport, Louisiana, the company said in a statement.
The state of Louisiana expressed support to the project and provided an incentive package that includes up to $500,000 for workforce training services and another $500,000 for infrastructure and lease expenditures.
ACT, which operates in the US domestically and nearshore, is expected to utilize the Enterprise Zone program, a US government initiative to “reverse the flight of people and businesses from city centers to the suburbs.” The city of Shreveport and the Caddo Parish Industrial Development Board are in talks about a performance-based grant with ACT to support the new jobs.
ACT provides customer service support, fraud and dispute management, claims processing and other services.
