Business process outsourcing (BPO) firms Concentrix, TCS, and Arise Virtual Solutions have been named winners of this year’s Best Outsourcing Thought Leadership (BOTL) Award for Digital BPO Innovation. The BOTL Award is given by The Outsourcing Insitute, the largest neutral professional association dedicated solely to outsourcing. The BOTL Award recognizes best practices and real world use cases from BPO providers across the outsourcing industry. The companies are judged for innovation, creativity and results within their existing client engagement. Daniel Goodstein, President, Outsourcing Institute, Media & Events Business, said this year’s BOTL Award provides a unique opportunity for buyers to see first-hand how providers are delivering innovation-driven services that address the challenge of Digital BPO.
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