Conduent, a business process outsourcing (BPO) company originally created as a divestiture from Xerox, has been positioned leader in two research reports released by Everest Group. Conduent was positioned as a leading provider of business process services and contact center outsourcing in both “Healthcare Payer BPO-Service Provider Landscape with PEAK Matrix Assessment 2016” and “Contact Center Outsourcing Market for Healthcare Industry – Service Provider Landscape with PEAK Matrix Assessment 2017.” Jeff Hechemy, general manager, Healthcare Payer, Conduent, said the most recent Everest Group reports are a testament to the company’s dedication to streamlining backend processes for payers of all sizes.
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