Global outsourcing firm Convergys Corporation has confirmed that it has agreed to be acquired by NYSE-listed business process outsourcing (BPO) firm Synnex Corporation in a deal worth approximately USD2.8bn. The value includes cash and stock and approximately USD170m of Convergys outstanding debt. Convergys will be combined with Synnex’s CRM BPO subsidiary, Concentrix, according to a statement. Convergys president and CEO Andrea Ayers said the acquisition provides important benefits for all stakeholders. Convergys clients, she added, will be even better served by the combined organization’s increased scale, strong talent, best-in-class analytics, and digital offerings. Synnex Corporation is a Fortune 500 corporation and a leading global business process services company, providing a comprehensive range of distribution, logistics and integration services for the technology industry and providing outsourced services focused on customer engagement strategies to a broad range of enterprises.
- 3,000 firms
Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)
The #1 outsourcing authority
Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.
The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.
About Derek Gallimore
Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.
Outsource Accelerator in the mediaSee all media mentions
- Outsourcing industry “absolutely booming”
- Outsourcing industry recovery could be starting, survey indicates
- Doom or boom faces the IT-BPM industry (part 2)
- Bright future for outsourcing
- The Chinese Antidote to a Covid-battered Philippines
- The Philippine IT BPM Industry: Your Tool for Business Recovery and Continuity
- BPO industry in Philippines seen benefitting as firms abroad cut costs due to pandemic