The looming tax reforms, which seek to lift the tax incentives and exemptions given to business process outsourcing (BPO) companies, will not affect the Philippines’ standing as a top BPO destination. This is according to Bong Borja, president of Alorica Asia. In an interview with news channel ANC, Borja said the country’s talented pool of workers will give the Philippines an edge in attracting BPO firms. The emergence of artificial intelligence and automation will also not have a huge impact on the industry as long as BPOs in the Philippines will be open to technologies to keep up with the changing demand. Several foreign investors, including BPO firms, earlier expressed concerns that the government’s massive tax reform program could affect the country’s attractiveness as a top destination for outsourcing companies.
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