MIAMI and CALIFORNIA, UNITED STATES — Foundever, a global leader in customer experience (CX), has formed a strategic partnership with Zenarate, a provider of artificial intelligence (AI) simulation training solutions.
The collaboration aims to advance customer service training by integrating Zenarate’s AI technology into Foundever’s extensive training programs.
“Zenarate’s AI-training technology can accelerate our agents’ proficiency in a dynamic and efficient way. I’m excited to begin this partnership which supports our team in preparing for the future,” said Laurent Uberti, president, CEO & founder of Foundever.
The partnership will elevate CX training standards by using AI to simulate real customer interactions, ensuring agents gain proficiency and confidence.
Zenarate’s AI Coach is known for improving contact center operations, training agents across 79 languages.
With 170,000 employees globally, Foundever is a leader in CX solutions and business process outsourcing (BPO) services.
Foundever rebranded from Sitel Group in March, following its acquisition of SYKES in 2021 for $2.2 billion.