Frontier blames Philippine call center for FiOS transition troubles
American telephone company Frontier Communications Corporation has put some of the blame for the troubles of its FiOS takeover on a call center in the Philippines. Frontier acquired FiOS customers from Verizon, but faced technical and customer-service-related issues. In an interview with the Tampa Bay Times, Frontier spokesman Bob Elek said the transition troubles were due largely to an offshore call center in the Philippines, which he said caused a great of trouble. Elek did not name the call center company but acknowledged that partnering with the center was not the right decision. Following the snafus, Frontier immediately decided to reestablish a 100% US-based workforce.
