The BPO industry remains to be one of the world’s most promising industry. While providing steady jobs to millions of Filipinos it also helps sustain our country’s economy. Having an estimated $24 billion in revenues by the end of the year.
Reports show that about a hundred firms are looking at outsourcing not only in Metro Manila, but also in Cebu, Davao and Iloilo.
Many decision makers are utilizing technology such as cloud computing, business analytics software, social media platforms and process automation software.to be able to cut costs.
With the increasing role of technology in the BPO sector, the role of the critical infrastructure becomes vital. Here are the main infrastructure challenges faced by the BPO industry in the Philippines and how to best approach them:
Challenge: Time to market
Approach: Executives can consider moving away from per KW data center deployment and think about integrated data center infrastructures that combine all the essential elements of a data center.
Challenge: Critical infrastructure downtime
Approach: It is vital for BPO companies to have reliable, flexible and efficient backup power solutions in the event of sudden outages.
Approach: Have a disaster recovery plan. It pays to always be prepared.
It is vital to have the right partner when addressing these challenges to be able to provide the correct solutions.