For more than a decade now, Hawaiian Airlines has outsourced its customer contact center to the Philippines. Now the company is facing mounting pressure from lawmakers to bring the jobs back to Hawaii. The House Labor Committee was undivided in approving a draft resolution rebuking the carrier and urging it to return the more than 200 jobs to the islands. The resolution, called HCR 13/HR 11, cited the outsourcing as a reason why income is being drawn away from the state and why unemployment there has risen. The company has been outsourcing the jobs since 2007, after it successfully hurdled a period of bankruptcy. However, the airline said it is unlikely to heed the calls from the committee, adding that outsourcing has helped the firm to grow its workforce over time.
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