These people talk to clients with inquiries and complaints over the phone, can communicate in English well. These people usually work at night while the city is asleep.
They are often called call center agents; some people refer to them as customer service representatives. These people remain to be the most in demand workers in Cebu, followed by sales officers, programmers, accountants, and engineers, respectively.
On May 1 (Labor Day), BPO companies joined job fairs in SM Cebu and SM Consolacion organized by DOLE (Department of Labor and Employment) and SM Supermalls.
BPO companies, including call centers are commonly facing retention due to night schedules since majority of their clients are based abroad and they operate 24/7.
Another challenge is the increased competition for talent in the BPO sector. Smaller companies tend to compete with larger companies for more experienced employees and managers.
While CSR positions still dominate Cebu ‘s BPO sector, a local industry official sees an increasing demand in higher-value services.
According to Tholons, Cebu City ranked as the top seven best outsourcing destinations in the world this year.
Various government agencies will unite in one place to attend to the concerns of BPO workers.