Impact of the PH ICT industry post-2017

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The Philippines Information and Communication Technology (ICT) will be affected by:

• Rise in dependency of smart tools and big data.
• Dispersion of mobile devices and solutions in the consumer market.

ICT is the framework that aids in communication and data transmission. Powerful frameworks will improve products and deliver creative services to e-commerce, retail, telecommunication, multimedia, and information technology.

According to International Data Corporation, the biggest shifts among ICT businesses are as follows.
• Investment in information based products will increase
Philippine BPO service companies have gathered large amounts of data on customers and need tools that can handle this data.
• Greater demand to build experienced tech teams
As BPO service companies are becoming more reliant on technologies, they will need experienced tech teams to come up with plans to improve the operation and business processes of the company.
• Higher tech adoption if ICT pushed by the government
The Philippines is ranked 71st of 193 countries for e-government development. A separate department of ICT has been created to lead the country’s ICT use.
• Cybersecurity top priority
Data security risk increases with dependence on technology. By 2018, BPO service companies will set aside budgets to improve their security measures.
• Customer support interactions will take place on digital platforms
By 2018, 60% of customer interactions will happen over digital platforms. More and more people are on social media and use smartphones widely.

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