Global outsourcing and professional services company Accenture said that the need for human labor and intervention will not become obsolete despite digital disruption. Benedict Hernandez, head of Accenture Philippines’ Intelligent Operations practice, said companies, however, need to do their part to make the labor force more competitive in the age of automation and artificial intelligence. He said businesses should commit to implement intelligent technologies, alongside human ingenuity to create greater value for the business, while making sure that skills are elevated continuously. Even with high-end technological tools and a data-driven backbone, an intelligent enterprise will still need innovative talent to improve its performance, Hernandez said.
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