The Outsourcing Week in Review: Wednesday, September 5, 2018

Welcome to Inside Outsourcing: The Outsourcing Week in Review

THE WEEK IN REVIEW

With concerns over the Philippines new tax law on many CEOs minds, last week brought welcome news that at least another potential threat, artificial intelligence, has so far been kept at bay. According to a report by DOLE, there has been no significant shift in employment practice away from traditionally labor-intensive operations. The reassurance by the Central Bank and the Philippine Software Industry Association that the country remains a solid investment destination, notwithstanding reduced tax incentives, was less reassuring. According to Monster, an online recruitment platform, local ICT recruitment continues to slow. Furthermore, inflation is still high and emerging markets’ investment is drifting off steadily to the US, lured by rising interest rates. PEZA takes a gloomy outlook, and expects slower investment growth this year.

Still, there was much positive activity within the industry. TaskUs received another HR award from Investors in People. Wipro bagged a major contract in Denmark, and also closed the biggest deal in its history – a ten-year, US$1.5bn service agreement for US company Alight Solutions. Access Healthcare announced it will acquire Indian company Pacific BPO. Locally, Pilipinas Teleserv said it had won the contract to handle customer services for Pag-IBIG.

Meanwhile in the provinces boutique BPO firm Sophi opened its Cebu site, and iQor broke ground on its second site in Iloilo City. According to DICT Davao boss Samuel Matunog, the new Bangsamoro law should also open up the Bangsamoro Autonomous Region in Muslim Mindanao as an IT-BPM destination, targeting Arabic-speaking nations. Finally, it was announced that Naga City will host the 2018 National ICT Confederation of the Philippines. The theme of the event is managing digital transformation driven by disruptive technologies. The 800-plus attendees expected will have much to discuss.

 

News Roundup

03 September 2018

Wipro bags US$1.5bn Alight contract – its biggest ever – read more…

Access Healthcare acquires Pacific BPO – read more…

Bangsamoro law may develop Mindanao as IT-BPM destination – read more…

31 August 2018

Pilipinas Teleserv wins Pag-IBIG contract – read more…

Boutique BPO firm Sophi opens Cebu site – read more…

Central bank says the country remains solid investment destination – read more…

30 August 2018

Tech firms support government’s second tax reform package – read more…

ICT stakeholders, influencers to gather in Naga for annual summit – read more…

Wipro bags major contract in Denmark – read more…

29 August 2018

IT-BPO online hiring slows in Q2 – read more…

Labor department says it sees no jobs threat yet from AI – read more…

TaskUs receives another HR award – read more…

28 August 2018
iQor to open second site in Iloilo City – read more…

BPO firm Global TeleForce bullish on Australia’s NBN upgrade – read more…

PEZA expects slower investment growth this year – read more…

 

 

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