PayPal, the global payments firm, is planning to establish a new office in Alabang, Muntinlupa City, Philippines. The new operation is expected to create 1,000 jobs over the next two years. The center, which will be the largest and first consolidated operations site for PayPal, is set to open later this year, servicing PayPal’s English-speaking customers from North America, Australia and United Kingdom. The new PayPal global operations center in Alabang will centralize customer service, together with business, recruitment and training support functions.
The center is part of a mission to expand its customer service offerings, providing multichannel and higher quality support for PayPal customers worldwide. John Nicholls, senior director of PayPal global customer services and country site lead, said the country’s exceptional service, high English proficiency and a strong pool of experienced customer service professionals are the reasons that they have chosen to put up a new office in the Philippines.