People will still choose to interact with an actual human being rather than a robot – as far as business process outsourcing (BPO) services are concerned. This was the pronouncement of ICT Davao president Samuel Matunog, who stressed that the emergence of artificial intelligence should not be considered as a threat to BPO companies or its workers. He said the issue is ‘overhyped’ and players should not be overly worried about it. Matunog, however, emphasized that BPO workers should not be complacent and should continue upgrading their skills. There are a number of BPO companies in Davao City already retraining their personnel to improve their efficiency, he said.
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