Qualfon opens 4th contact center

Business process outsourcing (BPO) firm Qualfon is opening its fourth contact center in the Philippines, in a neighborhood district of ‘Old Manila’. The grand opening scheduled for the 4 August will unveil the state-of-the-art center with presentations, tours, and a ribbon-cutting celebration. The new site is located on the 4th floor of the Robinsons Otis Shopping Center in the residential community of Paco, among neighborhoods, universities and retail attractions. The center highlights what Qualfon executives call a fresh and innovative neighborhood contact center approach, designed to bring jobs to the people, reduce commute times and boosting employee engagement and customer satisfaction. The center will employ up to 1,200 people at its full capacity.