News » Qualfon Recognized In Everest Group PEAK Matrix Assessment

Qualfon Recognized In Everest Group PEAK Matrix Assessment

Qualfon Recognized In Everest Group PEAK Matrix Assessment

Business process outsourcing firm and contact center service provider Qualfon has been recognized as a Major Contender in the Everest Group Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix Assessment 2019. Qualfon’s Major Contender status is in recognition of its unique delivery capabilities, remarkable growth and positive client feedback. This is the first time for the company to be honored on the PEAK Matrix, recognizing its investment in a wide range of capabilities to fuel transformations for its clients and create differentiation in the market. 

According to Trevor Allen, Qualfon chief commercial officer, achieving the Major Contender status and being ranked among some of the largest players in the BPO industry is already a major accomplishment for the company. The PEAK Matrix is a framework that seeks to evaluate the relative market impact, and the vision and capability of service providers.

Read more here.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.