Singapore-based Everise has grown to an almost US$300-million global experience company since inception in 2016, according to an announcement by the company. It now employs 12,000 staff supported with artificial intelligence (AI), powering 500,000 experiences daily. Growth has come from a series of acquisitions and partnerships, including a global partnership with Microsoft, acquisitions of Malaysia-based Hyperlab and US-based Trusource Labs, and a joint venture with Korean business process outsourcing (BPO) giant, UBASE in Malaysia. Its 12,000 AI-augmented employees speak 10 languages across 17 centers around the globe, including the Philippines. Everise’s target is to become a US$500-million global experience company by 2022, and to further expand in Asian markets in the succeeding years. The firm’s growth strategy is to partner with and buy innovative companies that provide omni-channel customer service solutions, which target voice, video and text interactions, and leverage the power of AI.
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About Derek Gallimore
Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.
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