Sykes expands operations in Costa Rica

Global outsourcing giant Sykes is expanding its operations in Costa Rica, with plans to hire 900 new workers there. Sykes, which operates a number of contact centers in the Philippines, is hiring 900 new workers in Costa Rica for its customer service and sales department. The new Sykes employees will manage the company’s operations with customers across the Americas. There are currently 139 companies running shared services centers in Costa Rica, offering 75 types of services in 10 languages. Sykes joins four other foreign-owned companies that have recently announced expansion of their operations in Costa Rica. In 1997, Sykes pioneered the Philippine call center industry with only 17 employees, before reaching the 13,000-strong workforce it has today.