London-listed Teleperformance said it has partnered with Scandic Hotels, the largest Nordic hotel operator, to provide customer service to the hotels’ guests. Teleperformance announced that it will serve Scandic Hotels’ growing customer base with services out of its contact center in Tampere, Finland. The Teleperformance team in the Nordics will provide customer support for Scandic Hotels’ booking system and loyalty programs through both voice and digital channels. Christian Borg, Finland Scandic Commercial Director, said the partnership will enable the hotel operator to still provide guest experiences and over-the-phone service.
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