Major outsourcing cities in the Philippines ranked lower in the latest Services Globalization (outsourcing) City Index 2017 released by Tholons. Manila – which ranked 2nd in 2016 – dropped to 4th, overtaken by Mumbai and Delhi of India. Cebu City, which ranked 8th last year, fell to 12th spot this year, due to the surge in rankings of Sao Paulo, Brazil (from 27th last year to 6th this year) and Buenos Aires, Argentina (from 33rd to 10th). Davao City also dropped to 85th spot from 69th last year while Bacolod City moved down to 97th place from 85th in 2016. Santa Rosa, Laguna took 100th spot this year from last year’s 82nd place. Global outsourcing leaders like India, the Philippines and China are being shaken by disruptors like Canada and Israel, while innovators like Brazil and Chile are going to collectively redefine the leadership for the next decade, according to the Tholons report.
Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)
The #1 outsourcing authority
Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.
The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.
About Derek Gallimore
Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.
Outsource Accelerator in the mediaSee all media mentions
- Outsourcing industry “absolutely booming”
- Outsourcing industry recovery could be starting, survey indicates
- Doom or boom faces the IT-BPM industry (part 2)
- Bright future for outsourcing
- The Chinese Antidote to a Covid-battered Philippines
- The Philippine IT BPM Industry: Your Tool for Business Recovery and Continuity
- BPO industry in Philippines seen benefitting as firms abroad cut costs due to pandemic