Australian telco giant Telstra is reportedly planning to cut more than 300 customer service jobs, mostly at its Perth and Melbourne centres, as part of its outsourcing strategy. Telstra said it will cut 300 customer jobs across its sales, service and national office teams and outsource most of the work to the Philippines. The company said it constantly reviews the way it works to simplify the business and remove duplication to improve customer experience. Last October, Telstra also cut about 400 jobs at its call centres in Hobart, Launceston, Perth, Ballarat and Townsville. These latest job cuts come as Australia’s leading telco pursues an aggressive global investment strategy and overseas expansion, including in the Asia Pacific market, particularly in China.
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