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News » The Evolution of BPO in the Philippines

The Evolution of BPO in the Philippines

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The BPO sector has emerged as a key driver of the Philippines’ economy, but that may change soon. Whether for better or for worse remains to be seen.

Thanks to its pool of native English speakers, the Philippines has emerged as the top contender for business processes being outsourced. About 1.2 million professionals are directly employed by the sector and another 6 million indirectly – it is estimated that five service sector jobs are created for every business process outsourcing role.

However, that may be under threat as machines replace humans. Automation is slowly changing the landscape, even as chatbots display a human-like level of intelligence when interacting with customers.

George Yang, the founder of A.I. Pros remains optimistic. He agrees that 72% of the BPO services workforce in the Philippines is at the risk of being made redundant – but it is also an opportunity. Being able to add value in a way that machines never could is what will guarantee the future of these workers. Augmented Intelligence is about both the human and the computer working together for the best outcome, as opposed to against each other.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

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