NEW YORK, UNITED STATES — Teleperformance (TP) Peru was recently recognized as the 2023 Frost & Sullivan Company of the Year for customer experience (CX) outsourcing services.
The award, which is based on an independent evaluation by market research firm Frost & Sullivan, lauds TP Peru for leading the industry in growth and innovation to advance CX outsourcing services in Peru.
Samantha Fisher, Frost & Sullivan Best Practices Research Analyst, said that TP Peru’s establishment of its first multilingual hub enabled the company “to maintain intimate client relationships.”
“The company is at the forefront of the fiercely competitive CX outsourcing market. Many CX services companies have attempted to serve the nearshore market out of Peru but have not flourished,” she added.
Juan Carlos Hincapié, Teleperformance CEO/President-LATAM & Global Deputy COO, noted that the company’s mission is “to deliver a smooth and safe high-tech – high-touch customer experience on every interaction. We are pleased and honored to serve as the leading industry benchmark both in Peru and globally.”
TP Peru was launched in 2017, leveraging Teleperformance’s talents from Colombia, Mexico, and Nicaragua to optimize its Peru operations.