• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

News » Upgrading Skills – key to BPO Industry

Upgrading Skills – key to BPO Industry

codes 2

According to recent industry reports, the Philippines BPO industry will need to work towards improving the skills of hired resources as this is critical for coping with the increasing opportunities which would help the industry reach a revenue target of $38.9 billion.

The major driving force of domestic growth will be the incoming business from American companies. As per the IT-Business Process Association of the Philippines (IBPAP) Roadmap 2022, the BPO industry in the Philippines is likely to achieve the $38.9 billion target and slowly rise up from the existing $22.9 billion level. Further, the Philippines BPO industry is predicted to take over 15.5 % of all global outsourcing.

According to Jonathan De Luzuriaga, president of the Philippine Software Industry Association, the main growth drivers in the nation are its service-oriented work culture, cost cutting advantage and the increasing market demand in the APAC region. However, these advantages aren’t enough to help the sector achieve desirable growth targets in the coming six years. Luzuriaga pointed out that the IT-BPM industry would need to work towards upgrading skills in order to make the most of the upcoming growth opportunities.

Start your virtual
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.