American IT firm Vericen has opened a 150-seat BPO facility in Manila to address growing client demand for customer support outsourcing services. The new BPO facility adds to Vericen’s offshore facilities that employ more than 300 IT and customer service specialists. In a statement, Vericen said the facility in the Philippines is part of its strategy of balanced-shore outsourcing, a combination of at-home, on-site, nearshore, onshore, or offshore outsourcing solutions. Vericent provides a range of strategy, consulting, digital, technology and operations services, and solutions through partners in 23 countries. It is an American multinational firm headquartered in Washington, DC.
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About Derek Gallimore
Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.
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