Vietnam’s BPO sector may start to challenge the Philippines
The business process outsourcing (BPO) industry in Vietnam is taking advantage of what some analysts have called political instability in the Philippines. According to an Asia Nikkei report, the political instability in the Philippines is believed to be creating an opening in Vietnam for BPO newcomers. While Vietnam’s BPO is worth a mere USD2bn, compared to the Philippines’ USD22bn, the industry continues to grow. Vietnam’s sectoral focus has also developed differently than those of the Philippines and India, which have succeeded with originally call center services for English markets. The report said Vietnamese players have focused more on document processing services and for more than 20 different language markets, including data capture, image processing, data categorization and data updating.
Related news
- BPO among main drivers in Central Luzon’s economic growth · 20 Oct
- Greenfield tops off high-rise BPO building · 18 Oct
- Socialized housing for BPO workers eyed · 17 Oct
Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
Stay ahead of the outsourcing industry. Join thousands of business leaders who rely on Outsource Accelerator for the news, trends, and expert insights that matter. Subscribe to our free newsletter and never miss an update.
