News - Outsource Accelerator

Google cloud outage disrupts healthcare AI services worldwide

Claro pours $53Mn into Caribbean network upgrade

Asia-wide police raid nabs 1,800 in $20Mn scam call center crackdown

Thread AI raises $20Mn in Series A funding to scale AI workflows

FusionCX eyes nearly $120Mn IPO for AI-powered global growth

Anthropic reveals how Claude’s personality gives it edge in global CX

In case you missed it

Future of work

46% of Gen Z finds jobs via TikTok: Zety study

Sony cuts 900 jobs in PlayStation division

Bengaluru rain forces Infosys, other IT giants to remote work

Ireland's remote work boom defies return-to-office trend

51% of UK firms mull GenAI for tech talent gap

‘Playing’ at work can prepare humans for AI – Deloitte

Mergers & acquisitions

Veremark stretches Asia Pacific footprint with Employrite buy

EXL boosts banking and healthcare capabilities with ITI Data acquisition

ProPharma acquires Croatian outsourcing firm, expands in Europe

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Startup raises $500K for AI-powered customer support

Accenture acquires Thai digital agency Rabbit's Tale

Epic expands healthcare staffing through key acquisitions

Global news

Infosys adopts digital system to prevent hiring fraud

Teleperformance to invest $28Mn in Trinidad and Tobago

India’s IT industry cracks down moonlighters

Philippines’ IBPAP pushes for BPO reforms

Majority of Malaysian to strengthen cybersecurity

Sri Lanka aims to earn $5Bn IT/BPM exports by 2025