Global consultancy and outsourcing giant Accenture has announced closing a contract to help Telefónica transform the digital experience it offers to its customers. The deal covers Telefónica clients in Brazil, Chile, Mexico, Spain and the UK. Telefonica is a Spanish multinational telecommunications company headquartered in Madrid. Under the terms of the deal, Accenture Interactive and its design and innovation consultancy, Fjord, will improve Telefónica’s website design and digital marketing experience, and provide content customised to the individual customer. Accenture has also helped Telefónica introduce analytics across all digital channels and its call centers to enable a better understanding of the customer throughout the entire digital journey, giving the company the ability to make highly personalised offers and accelerate sales.
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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.
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