Aegis says Philippine BPO market is getting saturated

Aegis Global Chief Executive Officer Sandip Sen said in an interview with The Hindu Business Line that the Philippines as an outsourcing destination is getting a little saturated. Sen made the pronouncement as he announced plans for Aegis, the business process outsourcing (BPO) arm of Essar Group, to set up its third center in Malaysia. When asked why Aegis is expanding in Malaysia and not in the Philippines. Sen said clients across Asia needed another location. Aegis’ investment is about USD4-5m in Malaysia, which it considers as alternative destination to the Philippines. Aegis had exited the Philippines by selling its operations to Telepresence. Sen, however, said the BPO company would still look at venturing into the Philippines again at an appropriate time. He added that the country is still a large market.