AI—a threat to BPO industry – AmCham
Advances in artificial intelligence (AI) will make some call center operations obsolete and this is a threat in the business process outsourcing (BPO) industry, which is employing thousands of Filipinos alone. According to the American Chamber of Commerce in the Philippines, AI and automation may be even bigger threats to jobs in the country than US president Donald Trump’s “America First” policy. However, one industry player says AI also presents opportunities for BPOs to improve and move up the value chain, which is why a number of IT–BPO organizations are tapping the government and the academe to address the problem.
Related news
- Qualfon opens one of largest contact center campuses in the world · 16 May
- Outsourced animation industry continues to boom in APAC · 16 May
- BPO Services Global Industry Market valued at USD163bn by 2021 · 16 May
Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
Stay ahead of the outsourcing industry. Join thousands of business leaders who rely on Outsource Accelerator for the news, trends, and expert insights that matter. Subscribe to our free newsletter and never miss an update.
