According to an industry leader, the Outsourcing industry’s shift towards automation will emphasize the strengths of the human workforce rather than supersede them.
Cathy Ileto said that “Augmented intelligence” will be the future of the industry as machines take care of mundane tasks while critical thinking and analysis are left to humans.
According to Cathy Ileto, this is going to be an opportunity and not a challenge. AI can open doors for job-seekers. Creative services, healthcare services, and software development will all grow which will translate to 700,000 more jobs in the next 6 years.