BPO needs to move into higher-level skills as growth slows
The business process outsourcing (BPO) sector needs to move into higher-level skills and higher value-added services as government officials flagged a potential plateau in the outsourcing industry. The miscellaneous services component of the economy, which includes BPO, grew a mere 9.2% in 2017 from the previous year, compared to 19.8% from 2015 to 2016. Socioeconomic Planning Secretary Ernesto Pernia said it is a sign of the maturation of the sector and the industry as a whole. Pernia underscored the need for the sector to shift to artificial intelligence and other high-value services.
Related news
- Baguio City to discuss PWD rights in BPO sector · 23 Jan
- Vietnam has high potential for BPO growth – PwC · 22 Jan
Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
Stay ahead of the outsourcing industry. Join thousands of business leaders who rely on Outsource Accelerator for the news, trends, and expert insights that matter. Subscribe to our free newsletter and never miss an update.
