US-based Bright Pattern Contact Center has signed up a new user for its customer relationship software with locations in Japan. The new client, IT-Communications Inc., is a global business process outsourcing (BPO) company, and said it would use the software to improve the relationship between its clients and their customers. In a press statement, the firm said that it has chosen Communication Business Avenue Inc to be the implementation arm for the project. IT-Communications decided on the Bright Pattern solution as it was able to satisfy all its operational requirements In particular, it integrated into IC-Communications’ support for emerging social messaging channels like LINE, and also has extensive artificial intelligence capabilities. LINE is a free mobile messaging app with over 600 million users worldwide according to 2015 figures.
Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)
The #1 outsourcing authority
Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.
The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.
About Derek Gallimore
Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.
Outsource Accelerator In The MediaSee all media mentions
- Outsourcing industry “absolutely booming”
- Outsourcing industry recovery could be starting, survey indicates
- Doom or boom faces the IT-BPM industry (part 2)
- Bright future for outsourcing
- The Chinese Antidote to a Covid-battered Philippines
- The Philippine IT BPM Industry: Your Tool for Business Recovery and Continuity
- BPO industry in Philippines seen benefitting as firms abroad cut costs due to pandemic